Copyright

The contents of this website including all web site design, text, graphics, logo and underlying source code may not be copied, reproduced, modified, downloaded or used in any other form without prior permission from Pesthelp Limited, except where this occurs incidentally while using the site for non-commercial and private use. ALL RIGHTS RESERVED.

If you need to return a product purchased you can do so within 14 days upon receipt of delivery for an exchange or refund, providing the items are in their original condition. Unfortunately we cannot refund or exchange opened or damaged items. This does not affect your statutory rights.


Conditions of Web Site Use

Governing Law and Contract Formation

No contract will subsist between you and Pesthelp Limited for the sale by it to you of any product unless and until Pesthelp Limited accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Pesthelp Limited sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Pest Help irrevocably submit to the non-exclusive jurisdiction of the English Courts.


Ordering

We aim to ship all items within 1-2 working days of receiving your order, though we cannot guarantee this. The vast majority of pest control products displayed at www.diypestcontrolproducts.co.ukare held in stock by us; where they are not in stock we make every effort to display this information before you place your order.

We will send you an email to confirm your order has been received and whether or not it has been accepted. At anytime, you can see the status of your order by emailing info@diypestcontrolproducts.co.uk with a request. Please include your order reference number. When an order is made and the product has been superseded or is unavailable Pesthelp Limited reserve the right to send products of equal efficacy / value of the products ordered.

Delivery

Orders will be dispatched the same day where possible for next day or 1st class delivery. A signature is required, so please ensure someone is at the delivery address to receive the goods. Alternatively, the items can be left with a neighbour or we will leave in a “safe place” without signature if you have filled in the 'special delivery instructions' section online or have told us during a telephone order or have emailed us when emailing an order. Any items instructed to be left without signature become the responsibility of the purchaser.

Claims for damages or shortages must be made within 48 hours of receipt of the goods.

Claims for non-arrival of orders will not be considered after 28 days from original order being placed. If an item is out of stock and we are unable to send at the time of order, you will be notified.

Delivery Charges

Standard delivery charge in mainland UK is £5.95. Some areas classed as the Highlands of Scotland may be more expensive but that depends on the weight of the items. In these postcode areas you will be asked to call us or e mail so we can find the most cost-effective mode of delivery. For Northern Ireland and islands within the UK please request a delivery cost. Deliveries to France cost £11.95. Deliveries to other destinations in Europe start at £11.95 – please e mail or phone for cost.

Returns & Refunds

Unwanted items may be returned for a full refund of the item providing it is unused, unopened and in original packaging within 28 days of receipt. We regret we cannot refund the packaging and delivery charge.

Return of goods sent by us in error that were not ordered, we will refund the cost of carriage up to a maximum amount of £5.95 unless extra has been agreed by us in advance of the return. In these cases please e mail sales@diypestcontrolproducts.co.uk.

Faulty Goods

Items subject to a manufacturers guarantee that are found to be faulty during the period of that guarantee may be returned to us for testing, repair or replacement under the terms of the guarantee. You must notify us by e mail prior to returning any item. Order number and customer details along with reason for return must be included with the returned item.

	Our Return Address Pesthelp Ltd Gemini Services Depot Unit 1 Fairfax Ind. Estate Eastern Road Aldershot Hants. GU12 4TU
	Telephone UK residents : 02392 17 85 84 Non UK : 0044 2392 17 85 84
	Email info@diypestcontrolproducts.co.uk

For your protection, we recommend that you use a recorded-delivery service.